Offshoring / Outsourcing to Cape Town provides the perfect blend of quaility BPO delivery at an affordable rate.
Over the past decade, South Africa and Cape Town have built a solid a reputation as a BPO & offshoring destination of choice. We currently offer a host of services with a focus on three core areas:
- Contact centres: High-touch, high-value work including product renewals, late stage collections and complex customer interactions such as technical support.
- Complex back office processes: Judgement-oriented processes including actuarial modelling and pricing, asset administration, legal process outsourcing and healthcare eligibility evaluation.
- A gateway to Africa: Sales, delivery and shared services for the whole sub-Saharan African region.
South Africa’s BPO / contact centre industry is well established and mature, having served local clients for 10-15 years and is expected to experience major growth in the forseeable
South Africa’s three largest insurance and financial services companies are headquartered in Cape Town, ensuring high levels of domain-specific skill.
We have a skilled, enthusiastic workforce with excellent English language skills. Cape Town also prides itself on provide French, German and Dutch speakers to the international offshoring market.
Our high-quality skills and service ethos deliver business results: Faster sales closures, fewer complaints and better customer retention. This is complemented by very attractive cost savings of up to 50% compared to onshore provision in the UK and EU. These are set to be enhanced even further by new government incentives.
Add in our superb infrastructure, a strong supporting environment and an enviable lifestyle, and Cape Town easily holds its own against cheaper destinations.
- The Cape Town contact centre for a large UK insurance company consistently outperforms its onshore sites, achieving a 25-30% sales closure rate.
- 96-99% of customers rate the Cape Town centre as “good” or “very good”, compared to 92-95% of those using onshore contact centres.
