Testimonials

We previously used paralegals in London for document review work but with increasing volumes of electronically stored information and consequent cost, we needed a different model to provide clients with a value for money option. In late 2008 we approached our South African typing provider with a view to recruiting a document review team and within six months a new team was up and running in Cape Town. Click here to read the full story.

“I have always enjoyed doing business in South Africa. The enthusiasm, entrepreneurial spirit and optimism are infectious. Their attention to customer service is legendary and it is one of the world’s most beautiful countries.”

“With rapid globalisation, Africa is emerging as the final frontier and an opportunity too costly to miss. South Africa is the gateway to that.”

“You do not get any better in Africa than South Africa. This is the Jewel of Africa … In South Africa you have first world infrastructure and third world costs.”

“South Africa is recognised as having a sophisticated and world class financial services industry. We in Old Mutual are looking to leverage our South African skills and capability for the benefit of our wider global business”

“By offshoring work to South Africa, the firm has maintained extremely high standards, both in terms of client care and legal advice, while cutting fees sharply”

“Fusion Outsourcing SA provides the complete range of Customer Management functions for all Frontline brands – from sales through customer service to renewal and retention activity. They react positively to changing requirements and implement them with professionalism and rigour.”

“A real pool of talent that’s an excellent fit with our business in terms of both skills and culture”

“Reliability and redundancies were issues of the past. The quality of service has now improved a great deal. My costs have reduced by 50%.”

“Though we had lower cost options, we chose SA given the first world experience, and quality of English skills. Further, SA provided us attractive savings (~50%)”

“South Africa is our primary offshore delivery centre to serve UK market. While not the cheapest, a neutral accent and ability to connect with customers justifies the cost”

“At PruHealth we extract significant benefit from having our call centre located in South Africa with a ready supply of passionate agents able to have empathy and build relationships with our customers and partners”

“My latest visit to Cape town reinforced my perceptions of South Africa as a world class BPO destination. They have excellent voice capabilities, combined with expertise in key areas including finance.”

“South Africa also has excellent infrastructure and the telecoms offerings are starting to become far more competitive due to recent rate reductions. This combined with their voice capabilities makes it a high quality BPO destination.”