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News
UWC Course: Leaders for Learning
Wednesday, November 9th 2011Lifelong Learning and National Qualifications Frameworks: Leaders for Learning A University of Western Cape (UWC) Continuing Education course, in partnership with the South African Qualifications Authority (SAQA) There are over 130 NQFs in various stages of development internationally. South Africa has established one of the first generation NQFs, under the auspices of the South African [...]
Call for Applications: Service SETA Learning Grants (Deadline 11Nov)
Tuesday, November 8th 2011Click Here to access the full learning grants call for applications for financial year 2011/2012. See below a summarised version. The Services SETA calls for applications for the various grant opportunities available to Services SETA levy-paying member companies, SMEs, CBOs, NGOs, NPOs and other Non-Levy-Paying Entities (NLPE) whose scope of service falls within the services [...]
Plasma Mobile Job – Call Centre Sales Manager
Wednesday, November 2nd 2011Job Information Plasma Mobile, a South African telecom/call centre is requires the services of a Sales Manager. This vacancy has been made available to manage the daily running outbound sales and retentions of our Cape Town office. Key Responsibilities: To ensure that he sales floor /department is delivering according to operational targets and goals and to [...]
Cape Town – Winner – World Design Capital 2014
Wednesday, October 26th 2011Congratulations to the entire Cape Town team in Taipei on winning the prestigious World Design Capital 2014 award. This will have amazing implications for the economy, job creation and will help promote Cape Town as a location of choice for BPO. Visit www.capetown2014.co.za or tweet #wdc2014 for more details.
Call Centre Equipment for Sale
Tuesday, October 18th 2011I have the following call centre equipment for sale: Starting a new business or expanding your current one. Complete Plug ‘n Play server for your entire network requirement all in one. Ideal for call centre – 150 – 500 seats The server itself is the High Performance Model E5345 Quad Core Intel Processor 2.33 GHZ [...]
New BPeSA National CEO Announced
Tuesday, October 18th 2011New BPeSA CEO announced Ferosa Thomas has been named as the new BPeSA National CEO and will take on the role with immediate effect. Thomas takes over the position from former CEO, Bulelwa Koyana. According to Mark Harris Chairman of BPeSA, Thomas is the perfect candidate for the job. “She has a wealth of experience [...]
Global Competitiveness 2011 – SA ranking improves
Thursday, September 22nd 2011by Steuart Pennington For a full breakdown of the survery visit (www.sagoodnews.co.za) The 2011-2012 Global Competitiveness Rankings have just been published by the World Economic Forum – and guess what? South Africa’s ranking has improved from 54 → 50th Good news indeed! “So what?” you may ask. Well, let’s do a bit of analysis to [...]
South Africa named among top 3 emerging BPO destinations
Monday, August 29th 2011According to the latest Everest Consultancy survey, South Africa is among the top three emerging offshoring BPO destinations in the world. The survey aims to understand companies’ perceptions and plans in terms of choosing global service locations and is made up of 340 respondents across multiple sectors (buyers, service providers and other). The survey excludes [...]
BPeSA Press Coverage
Wednesday, August 17th 2011Press Coverage See below a selection of media coverage
Engaging Gen Y and Adopting Social Media
Sunday, August 14th 2011Engaging Gen Y and Adopting Social Media for Incremental Return on Customer Investment: Join the Outsourcing Institute webinar (see “events“) to discuss. “My way, right away, why pay?” sums up the formula for how Gen Ys engage and when they engage your business. Gen Y’s expect unlimited choices including but not limited to customized products. [...]
Telecoms Incentive Breakdown
Thursday, August 11th 2011BPeSA Western Cape Telecoms Incentive Internet Solutions, in conjunction with BPeSAWestern Cape and the Western Cape Department of Economic Development and Tourism (DEDAT), have co-operated to devise an incentive to facilitate the creation of new jobs in the Western Cape BPO industry by potential investors and outsourcing companies. The Telecoms Incentive incentive is designed to [...]
Offshoring to South Africa
Tuesday, June 21st 201110 January Over the course of the past decade South Africa has developed into a world class BPO & O (Business Process Outsourcing & Offshoring) destination supporting 10,000 offshore related jobs. By 2015 this number is expected to rise to 40,000 making the industry a key socio and economic driver for the country. Incentives One [...]
Global BPO Analysts praise South African offering
Sunday, June 12th 2011May 04 Analysts from some of the world’s top research agencies including, Nelson Hall and Ovum – two of the global leaders in the BPO (Business Process Outsourcing) sector, recently visited South Africa to review the country’s global BPO offering. Managing Director of Nelson Hall, John Willmott, says that the visit reinforced his perceptions of [...]
Monyetla creates 3,400 potential BPO jobs
Monday, June 6th 2011March 07 Over the past five years the South African BPO industry has developed into a key job creator for the country. As a result, a number of BPO related job creation initiatives have been launched. Monyetla, which translated means ‘opportunities’, was launched in 2008 by the Business Trust, the Department of Trade and Industry [...]
