News

Fusion Outsourcing experienced tremendous growth in 2011 and is set to almost double the size of its business in South Africa over the next 24-months; resulting in a potential 600 new job opportunities. Building on the successes of 2010, the company managed to sustain a strong upwards curve in 2011; growing its staff complement to [...]

Teleperformance has announced the appointment of Fagri Semaar, a former call centre agent, as its new Managing Director for South Africa. Teleperformance, the global leader in customer experience, employs 128,000 people in over 50 countries and has over 600 people working at its sites in Cape Town and Johannesburg. Semaar has experienced a meteoric rise [...]

Written by Gareth Prichard CEO of BPeSA Western Cape Following a highly successful 2011, the BPO industry in South Africa is set for another stellar year in 2012. Over the past decade we have seen huge growth in the global BPO & Offshoring industry. In response to this, South Africa has formulated a very competitive [...]

Nationally 70.2% of matrics have passed last year’s exams – with the the Western Cape achieving the country’s top pass rate with 82.9%. This figure was up from 2010 where 76.8% of matrics passed. For a more detailed breakdown on the story click here

Gareth Pritchard CEO of BPO (Business Process Outsourcing) investment agency BPeSA Western Cape believes that during 2012 there could be a steady transfer of English based voice operations out of India. “We have already started to see this happen with one of the UK’s largest banks Santander, announcing in July that it had returned call [...]

The massive growth of platforms like Facebook and Twitter is transforming the way customers and companies interact. Click on the white paper below to find out in four simple steps you company can thrive in this new environment: Listen Prioritise Engage Integrate White Paper: Integrating Social Media with Customer Service

If you are a serial entrepreneur, small business owner, academic, corporate, government stakeholder, policy maker, financing institution, investor, or SMME service provider, then Telkom Cape Town Entrepreneurship Week is for you. Don’t miss the opportunity to be part of one of South Africa’s biggest entrepreneurial events! Attend the Conference Attend the Expo Host your own activities Join the [...]

Enter South Africa’s biggest Small Business Entrepreneurship competition and put yourself in line to win great prizes with SEDA. Click here for more information.

Lifelong Learning and National Qualifications Frameworks: Leaders for Learning A University of Western Cape (UWC) Continuing Education course, in partnership with the South African Qualifications Authority (SAQA) There are over 130 NQFs in various stages of development internationally. South Africa has established one of the first generation NQFs, under the auspices of the South African [...]

Click Here to access the full learning grants call for applications for financial year 2011/2012. See below a summarised version. The Services SETA calls for applications for the various grant opportunities available to Services SETA levy-paying member companies, SMEs, CBOs, NGOs, NPOs and other Non-Levy-Paying Entities (NLPE) whose scope of service falls within the services [...]

Job Information Plasma Mobile, a South African telecom/call centre is requires the services of a Sales Manager. This vacancy has been made available to manage the daily running outbound sales and retentions of our Cape Town office. Key Responsibilities: To ensure that he sales floor /department is delivering according to operational targets and goals and to [...]

Congratulations to the entire Cape Town team in Taipei on winning the prestigious World Design Capital 2014 award. This will have amazing implications for the economy, job creation and will help promote Cape Town as a location of choice for BPO. Visit www.capetown2014.co.za or tweet #wdc2014 for more details.

I have the following call centre equipment for sale: Starting a new business or expanding your current one. Complete Plug ‘n Play server for your entire network requirement all in one. Ideal for call centre – 150 – 500 seats The server itself is the High Performance Model E5345 Quad Core Intel Processor 2.33 GHZ [...]