Useful Links

Find out why Offshoring to South Africa / Cape Town makes for the ideal BPO destination, providing a 40 – 50% cost saving whilst also offering world class quality standards.

For more information on what makes South Africa  and Cape Town the ideal BPO service location, click here.

Investor Information

1. BPeSA Western Cape Telecoms Incentive Application Form
2. The dti – BPO Incentives Guidlines
3. The dti Incentive Application-Form
4. Everest Group Survey – South Africa named in top 3 emerging BPO destinations
5. Business Trust – Spotlight on SA as an Emerging Global Sourcing Location
6. The Domain Advantage – South Africa’s non voice value proposition
7. South Africa The Gateway to Africa – NASSCOM Leadership Presentation
8. South Africa – Delivering World Class Customer Experience
9. Nelson-Hall Report – Analysis of South Africa as a BPO Delivery Location 2011
10. SA Overview -Geopolitical, Environment, Demographics and Business Environment
11. Our Incentives Make a Difference – Jan2011
12. UK rates for outbound calls from SA to the UK
13. Rand / Pound exchange (1998 – 2011)
14. Rand / Dollar exchange (1998 – 2011)
15. South African IT Salaries – 2011 (Full information on MyBroadband)

Industry Relevant

1. White Paper – Integrating Social Media with Customer Service

General

1. South Africa BPO Q&A
2. Outsourcing Centre – A-Z Glossary
3. Nelson Hall BPO Definitions 2011
4. www.callcentrehelper.com
5. www.outsourcing.com

Supplier Details

1. Merchants Profile
2. Fusion Profile
3. Teleperformance Profile
4. Aegis Profile
5. Full-Circle Profile

For a full breakdown of potential partner companies, click here

Should you wish to get more information on offshoring to Cape Town, please contact nicky@bpesawesterncape.co.za