Written by Gareth Pritchard CEO of BPeSA Western Cape 2012 is set to be another ground breaking year for the BPO industry, with a number of major developments expected. Mass uptake of social media Over the past five years there has been a global shift towards social media engagement; this in turn has resulted in [...]
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Case Study: Pinsent Masons Outsourcing to Cape Town
The Law Society – Nigel Kissack, Head of Litigation and Arbitration, Pinsent Masons Leading international law firm, Pinsent Mason’s off-shore outsourcing arrangement started with outsourcing typing and other secretarial work to South Africa in 2005/06. We previously used paralegals in London for document review work but with increasing volumes of electronically stored information and consequent [...]
South Africa named among top 3 emerging BPO destinations
According to the latest Everest Consultancy survey, South Africa is among the top three emerging offshoring BPO destinations in the world. The survey aims to understand companies’ perceptions and plans in terms of choosing global service locations and is made up of 340 respondents across multiple sectors (buyers, service providers and other). The survey excludes [...]
Telecoms Incentive Breakdown
BPeSA Western Cape Telecoms Incentive Internet Solutions, in conjunction with BPeSAWestern Cape and the Western Cape Department of Economic Development and Tourism (DEDAT), have co-operated to devise an incentive to facilitate the creation of new jobs in the Western Cape BPO industry by potential investors and outsourcing companies. The Telecoms Incentive incentive is designed to [...]
Offshoring to South Africa
10 January Over the course of the past decade South Africa has developed into a world class BPO & O (Business Process Outsourcing & Offshoring) destination supporting 10,000 offshore related jobs. By 2015 this number is expected to rise to 40,000 making the industry a key socio and economic driver for the country. Incentives One [...]
Global BPO Analysts praise South African offering
May 04 Analysts from some of the world’s top research agencies including, Nelson Hall and Ovum – two of the global leaders in the BPO (Business Process Outsourcing) sector, recently visited South Africa to review the country’s global BPO offering. Managing Director of Nelson Hall, John Willmott, says that the visit reinforced his perceptions of [...]
