Training
Quality Solutions
Is a registered Further Education and Training College accredited with the Services Seta and the Department of Higher Education and Training. They offer learnerships at level 2,3 and 4 and a variety of skills programmes. Quality Training plus Quality Experience = Quality People since 2001.
Contact Centre Dynamics: www.ccdynamics.co.za
Contact Centre Dynamics is a Black Female owned and privately managed workplace training provider accredited with Services Seta & Umalusi. They are contact centre specialists with an excellent track record in consulting, training and learnerships.
Andre Du Toit Consultancy: www.andredaviddutoitconsulting.co.za
Customised consulting & training in personnel, performance & change management, contact centre operations, BPS&O standards and leadership development. Based on skills developed during 35 years in the chemical and financial services sectors including 15 years’ in senior contact centre management & consulting to suppliers, captives and outsourcers.
People Solutions: www.psolutions.co.za
People Solutions is an accredited national training provider offering on-site Contact Centre Learning Solutions. The People Solutions Team comprises of industry subject matter experts and through their consultative approach they offer quality solutions that drive high performance and impact positively on the bottom line. In addition, they offer a broad range of soft skills and business skills training across multiple channels and industry sectors.
Omni HR Consulting: www.omnihplearning.com
Omni Group of companies, focuses on a more holistic approach to business consulting and occupational training across all sectors of the economy. Omni represents a seamless solution, ranging from specialist skills development consulting to training in credit bearing qualifications, learnerships and skills programmes, implementation, project management, learner coaching and mentoring as well as SDF services.
Distinct Solutions: www.distinct-solutions.co.za
Their objective is to integrate training with other key call centre processes including hiring, call monitoring and performance measurement.
I-Fundi: www.i-fundi.com
I-fundi is registered and accredited with the Department of Education, Umalusi and the Services Seta. I-fundi’s specialised services allow customers to focus on their core business safe in the knowledge that their people have the necessary skills to deliver the expected results.
LR Management Group: www.lr.co.za
It all begins with being different. The “performance” element comes from their management consulting and learning capability, which ensures that they empower organisations with the essential tools to reach their performance dreams. The “agency” aspect relates to the creativity, ”blow up the box” thinking and unique flair they thread through everything they do.
Production Management Institute: www.pmi-sa.co.za
PMI was established in 1977. PMI’s expertise in showing a quantifiable business impact in their client’s business is achieved in two areas: The development of current and potential Supervisors / First Line Managers and Capacity building at a shop floor level. As a member of the JSE Listed Adcorp Holdings PMI has access to a considerable network of resources that assist in identifying trends in global best practice.
Prior Learning Centre: www.rpl.co.za
Many working in the contact centre environment have entered the sector almost by accident, without a formal qualification to back up their experience. Prior Learning Centre specialises in the recognition of prior learning assessment process that allows contact centre agents, team leaders and managers to earn a recognised national qualification without the need to spend long hours in the classroom. RPL quickly helps people identify what they know and can do and what they need more structured training in. Prior Learning Centre offers both RPL and training in the Contact Centre certificates at NQF2, 3, 4 and 5.
Tenacity: www.tenacityinc.co.za
Founded in April 2007, Tenacity Financial Services (Pty) is already a dynamic force in providing label credit cards to retailers within the Pepkor Group. They currently operate in South Africa and Namibia.
Full Circle: www.fullcirclesa.com
Full Circle has devised and developed a comprehensive training and facilitation capability designed to foster productivity and knowledge across all contact centre employee levels to meet local and international standards. Full Circle’s training services promote brand equity and enhanced customer service. Full Circle has both local and international accreditation, directly accredited with SSETA (South African Qualification Authority Act) and accredited internationally via their partner, Edexcel, the UK’s largest awarding body, as well as the world leader in educational assessment
