Training
Quality Solutions
Is a registered Further Education and Training College accredited with the Services Seta and the Department of Higher Education and Training. They offer learnerships at level 2,3 and 4 and a variety of skills programmes. Quality Training plus Quality Experience = Quality People since 2001.
Contact Centre Dynamics: www.ccdynamics.co.za
Contact Centre Dynamics is a Black Female owned and privately managed workplace training provider accredited with Services Seta & Umalusi. They are contact centre specialists with an excellent track record in consulting, training and learnerships.
Omni HR Consulting: www.omnihrc.com
Omni Group of companies, focuses on a more holistic approach to business consulting and occupational training across all sectors of the economy. Omni represents a seamless solution, ranging from specialist skills development consulting to training in credit bearing qualifications, learnerships and skills programmes, implementation, project management, learner coaching and mentoring as well as SDF services.
Prior Learning Centre: www.rpl.co.za
Many working in the contact centre environment have entered the sector almost by accident, without a formal qualification to back up their experience. Prior Learning Centre specialises in the recognition of prior learning assessment process that allows contact centre agents, team leaders and managers to earn a recognised national qualification without the need to spend long hours in the classroom. RPL quickly helps people identify what they know and can do and what they need more structured training in. Prior Learning Centre offers both RPL and training in the Contact Centre certificates at NQF2, 3, 4 and 5.
Tenacity: www.tenacityinc.co.za
Founded in April 2007, Tenacity Financial Services (Pty) is already a dynamic force in providing label credit cards to retailers within the Pepkor Group. They currently operate in South Africa and Namibia.
Full Circle: www.fullcirclesa.com
Full Circle has devised and developed a comprehensive training and facilitation capability designed to foster productivity and knowledge across all contact centre employee levels to meet local and international standards. Full Circle’s training services promote brand equity and enhanced customer service. Full Circle has both local and international accreditation, directly accredited with SSETA (South African Qualification Authority Act) and accredited internationally via their partner, Edexcel, the UK’s largest awarding body, as well as the world leader in educational assessment
Margie Middleton & Associates
People Solutions: www.psolutions.co.za
Specialist BPO Training Provider committed to growing, developing, mentoring and transforming the middle management layer of the Contact Centre industry in South Africa.
