Captive
Domestic
Sanlam: www.sanlam.co.za
Sanlam operates in the Financial Services Industry. The Centre was implemented in September 1998. Over the last 12 years of operation, the client contact centre vested itself on the retail side of the business as a valuable customer centric asset in the company. On the call side of the contact centre they have approximately 200 telephonic client service representatives. Their total business structure consists of approximately 700 staff members. Sanlam’s operation is situated in Bellville. They are a multi-channel inbound client contact centre that handles between 400 000 and 450 000 monthly interventions per month with customers and distribution partners.
Metropolitan Health Group: www.mhg.co.za
A subsidiary of JSE-Listed MMI Holdings, Metropolitan Health is the largest administrator of medical schemes in South Africa. Metropolitan Health incorporates Momentum Medical Scheme Administrators, which looks after the administration of a number of open schemes, including Momentum Health. Collectively they provide medical scheme administration and managed healthcare solutions for 1,2million principal members, covering almost 3milliion lives across 26 medical schemes.
Wine of the Month Club: www.wineofthemonth.co.za
Wine of the month Club offers its customers a personal adventure in the enjoyment of wine. Their experienced staff members present customers with knowledge, variety, affordability, convenience and value on all of the products. Ranging from wine, whisky, brandy and champagne to olive oil and coffee. All products are delivered right to your door.
Direct Axis: www.directaxis.co.za
At DirectAxis they believe that managing your finances should be as easy as possible. They pride themselves on offering their customers the financial solution that’s right for them, in the manner that’s most convenient. By providing direct access to a wide range of financial products, each designed to suit an individual lifestyle, they offer efficiency, transparency and exceptional service, often outside of traditional working hours. They like to think this approach enables them to deliver the kind of experience that keeps their customers going back to them, for any and all financial needs. So, when you’re looking for a direct connection to any financial solution – you’ll find it all right here. They specialize in matching you with with products that fit your needs and circumstances. DirectAxis products range from a spectrum of lending products; an unsecured personal loan, secured loans and private vehicle finance through to life cover, car (motor) and home insurance and health solutions. They’ve partnered with some of the biggest names in South Africa to find the solution that suit their customers best.
Liberty Health (VMed): www.vmed.co.za
International
Amazon: www.amazon.com
Amazon seeks to be “Earth’s Most Customer-Centric Company”, where customers can find and discover anything they might want to buy online and endeavours to offer its customers the lowest possible prices. Amazon in Cape Town provides phone, email and chat support for our global customers across many of our global websites, including support of Amazon kindle and self-publishing services. In addition to customer service support, Amazon Cape Town is also home to the Amazon Development Centre who plays a key role in supporting the Amazon Elastic Compute Cloud (Amazon EC2)
Outsourcer
Domestic
118Contact: www.118contact.com
118Contact delivers fast, efficient multi-channel contact centre services with a focus on great customer experience. Over the past 8 years, we have worked in partnership with our clients to, reduce operating costs.
Based in Cape Town, South Africa, we offer; Information Services (Public and Private Sectors), Technical Helpdesk support, Order Processing, Welcome calls and surveys, Independent quality assurance, Turnkey Contact Centre Services (Build/Operate /Transfer). 118Contact plans to grow and service many more emerging sectors to make it an efficient multi channel contact centre.
Achievement Awards: www.awards.co.za
Achievement Awards Group (Pty) Ltd is South Africa’s leading single source provider of corporate incentives and human performance improvement services, with a 30 year track record in driving performance improvement for South Africa’s top companies.
Buzzline: www.buzzline.co.za
Get the best outsourced contact centre services at the most flexible terms and conditions! Go ahead….contact them on 0860 BUZ BUZ (289 289).
Data Factory: www.datafactory.co.za
Twice winner of the POA (Principal Officers Association) Tracing Agent of the Year award 2010 and 2011, The Data Factory, leaders in outsourced early withdrawal administration services since 2004 is able to provide a range of solutions to the Retirement Funding Industry. Ideally positioned to assist with surplus apportionment schemes, unclaimed benefit resolution projects and section 37c death claim investigation and reporting, the company has already provided assistance to over 1 000,000 former members and beneficiaries from in excess of 1100 Retirement Funds.
SellDirect: www.selldirect.co.za
We a direct-fulfillment channel operating in the cellular mobile industry providing a full and value-added solution to our clientele. It’s quick, easy and convenient.
Nimble Group: www.nimblegroup.co.za
Nimble Group’s focus is on adding value to the larger credit grantors in South Africa. Their business is geared around deep understanding of the credit process, substantial call centre infrastructure and credit management skills of their teams. Nimble Group focuses on managing credit risk for lenders and borrowers in South Africa. Nimble Collection Services offers a team with extensive professional skills and a large sophisticated infrastructure with a call centre for clients who need to manage high volume consumer debtor books and high value corporate debtor books. Nimble Risk Services offers specialist skills to lenders and borrowers to facilitate the debt restructuring of stressed corporate credits. Nimble Capital Management manages the Nimble Credit Opportunities Fund that is focused on acquiring stressed assets.
SA Commercial Direct: www.sa-commercial.co.za
SA Commercial Direct is an outsourced service provider specialising in Client Contact Centre Solutions and Business Process Outsourcing. They have built a wide range of contact centre and back office services that allows your business to foster growth, increase revenue and ensure stronger brand awareness. Their strong people management, quality management systems and robust technology solutions are key to their partners’ success.
Boomerang SA: www.boomerangsa.com
Boomerang SA is an authorised financial services provider with expertise in developing and maintaining customer acquisition, loyalty and customer retention programmes. The company delivers outbound and inbound outsourced call centre services and has a proud reputation for delivering results on b2b and b2c sales campaigns. A 40 seat capacity is available at their Cape Town offices, on short notice, for outsourced campaign purposes.
Voice Contact: www.voicecontact.co.uk
Voice Contact provides recruitment process outsourcing services aimed at clients with high volume recruitment needs. Their purpose is simple: They help their clients to cut recruitment costs and save valuable time. Operating from their contact centre in Cape Town, they provide their UK and South African clients with highly cost effective solutions.
Solluco:
Solluco is a registered Financial Services Provider specialising in Broadbase Telemarketing of Insurance products. Since opening its doors in 2004 the company excelled in this specialised and challenging field of telesales. Based in George on the Garden Route they’ve managed to source and employ world class personnel and are proudly BBBEE compliant. They continuously endeavour to: “Do Small Good” and invite any call centre related business to their shores.
International
Exigent: www.exigent-global.com
Exigent is a leading provider of a range of outsourced services to the legal industry. Providing services from operational centres in Cape Town, South Africa and Perth, Australia, Exigent boasts a client list that includes international law firms and blue chip corporations. A 300-strong team delivers a range of services including legal work such as litigation support and corporate due diligence and a host of support services including document production, marketing administration and creative design.
Sanclare Financial Services: www.sanclare.co.za
Sanclare Financial (and its UK parent Company, First Credit Services t/a Sanclare Financial UK) have a track record dating back to 2002, delivering specialized solutions and demonstrated quality performance across the Collections arrears cycle. As well as operating as a first party they also undertake debt collection work on a contingency basis and actively pursue debt purchase opportunities.
Pixelfaerie Business Services: www.pixelfaerie.com
Pixelfaerie supports global clients, mainly from the consulting, auditing and finance sectors, by producing, formatting and editing high quality internal and external documents in a cost effective manner. 70 native speakers in English, German, French and Dutch serve clients on a 24×7 basis from the cutting edge BPO premises in Cape Town, supporting various formats and technologies such as Powerpoint, Word, Excel, Adobe InDesign and many others.
Capquest: www.capquest.co.uk
Capquest has been a market leader in the purchase, management and collection of both performing and sub-performing consumer debt in the UK for over 25 years. They have delivered outstanding credit management solutions to a wide variety of household names in consumer finance from across the UK and it is their goal to replicate that service offering to companies in South Africa. The longevity of Capquest’s client relationships is testament to their consistently superior track record of asset recovery and the total commitment to employing best practice in everything they do. Capquest delivers tangible results for their clients using an open, trusted and fair approach to the successful resolution of their customers debts. Capquest’s success is underpinned by their ongoing commitment to developing talented people and their continued investment in prioneering debt recovery technology.
Chase Response: www.chaseresponse.com
Chase Response is part of The Collinson Group, which is a privately owned organisation employing 800 staff over 50 nationalities in 24 locations in 19 countries. Chase Response provides call centre services focusing on key verticals such as Insurance, Travel and Membership services. Chase Response operates from 2 facilities in the Century City area of Cape Town delivering inbound sales, reservations, customer service, claims, assistance and retention services to consumers predominantly based in the UK.
Both
Merchants: www.merchants.co.za
Merchants is a recognised global market leader in providing contact centre solutions that deliver positive results. As customer management and business process outsourcing specialists, they work with their clients to drive excellence in business processes and use their understanding of best practice standards to offer insights and support organisational transformation. Merchants’ tried and tested methodologies help them to understand customer’s business and operational requirements to deliver the correct sourcing option ie. outsourcing, co-sourcing, off-shoring, business process outsourcing. Merchants is a Dimension Data company and part of Dimension Data’s Customer Interactive Solutions (CIS) line of business. CIS specialises in integrating customer channels into businesses and creating contact management architectures based on Time Division Multiplexing, Internet Protocol and Intelligent Network (IN) technologies. The relationship with CIS provides them with access to leading technologies and architectures and gives them unique insight into technical solutions that are available to contact centres.
Fusion Outsourcing: www.fusionoutsourcing.co.za
Fusion SA Provides a number of cost effective BPO services, including contact centre (inbound and outbound), consumer care and business continuity services, to both South African and international markets, across a number of industries. Each of their service offerings is customised, based on individual requirements and expertise. They have a number of people management structures in place to ensure that their customers receive the very best service.
Teleperformance: www.teleperformance.com
Teleperformance is a global leader in customer experience. They deliver an outstanding customer experience, at every single opportunity from 50 countries across the world, as a result of their commitment, passion and dedication to excellence. In so doing, they create opportunities and value for employees, clients, customers, communities and shareholders.
Aegis – www.aegisbpo.com
Aegis, part of the Essar Group, is a leader in customer care and acquisition for over three decades. Several fortune 500 clients trust Aegis to manage their customer interaction, back office and other routine business processes.
Inter-Active Technologies: www.inter-active.co.za
Since 2004, Inter-active Technologies (Pty) has evolved to become a leader in the delivery of Customer Contact Centre Innovation and Customer Service. They are specialists in providing Outsourced Contact Centres, Professional Services, Contact Centre Software and Technology Platforms.
General
Full Circle: www.fullcirclesa.com
Full Circle offers a full range of quality call centre services. Our one-stop-shop approach is designed to assist our clients in evaluating, developing and transitioning quickly, cost effectively and successfully to South Africa. Since 2003 we have been directly involved in assisting international clients to offshore successfully to South Africa and have been associated with some of the most notable offshore projects including Amazon, Bloomberg, Carphone Warehouse and Capquest UK.
We work on your agenda and will assist you in transitioning to, or within, South Africa via your preferred operating model, whether you wish to outsource or set up your own captive site. Or if you simply want to test the waters we can offer you our Model Office solution. This award winning Model Office hosted facility enables our clients to experience customer service delivery from SA for a trial period, typically 9-12 months, prior to making any long term investment or commitment with regard to location or specific operating model. A true “try before you buy” concept offering a unique low-risk solution to offshoring.
If you are looking to set up your own site we offer a full “Turn-Key” solution which includes working with you in; locating a fit for purpose building, achieving the ideal call centre floor layout, designing and procuring the furniture, and project managing the transition program from concept to actual operation.
